Refund policy

100-Day Worry-Free Exchange & Return

We want you to shop with complete confidence. That's why every order — including sale and discounted items — comes with a 100-day, no-questions-asked exchange and return policy.

“No questions asked” means you don't need to give us a reason to start a return or exchange. It doesn't mean every request is automatically approved — the conditions, exclusions and timelines below still apply.

How Long Do I Have?

  • Start your request within 100 days of your delivery date.
  • Your parcel must reach our warehouse within the same 100-day window. Parcels that arrive after this window are accepted only at our discretion.
  • A valid Order ID is required to start any return or exchange.

Exchanges

  • Available on all orders, including discounted items (see Exclusions below).
  • Any discount coupon on your original order carries over to the exchanged item, where applicable.
  • Full-price items, 1st exchange: you cover shipping to our warehouse; we cover shipping the new item to you.
  • Full-price items, 2nd exchange onward (same order): you cover shipping both ways.
  • Discounted items: a flat PKR 250 delivery charge applies on every exchange parcel. Exchanges on discounted items are otherwise unlimited.
  • If your requested size/item is unavailable, you can choose an alternate item (any price difference is settled) or a full Cash Voucher.

Returns

  • Full-price items: full refund of the merchandise value. Original delivery charges are non-refundable.
  • Discounted items: issued as a Cash Voucher only — not eligible for a cash or bank refund.
  • Refund method: your choice of bank transfer or Cash Voucher.
  • Processing time: 7 working days from the day your item passes inspection.
  • Partial returns on multi-item orders may affect the value of any discount or promo applied to the order. Our team will calculate any adjustment and confirm it with you before finalizing.

How to Start a Return or Exchange

  • Download and print the Return & Exchange Form: Return & Exchange Form.
  • Fill it out — your Order ID, name, delivery date, whether it's a return or exchange, and your reason code.
  • Pack your item(s) with all original tags, the return tag, and original packaging.
  • Include the completed form inside the parcel.
  • Send it to our warehouse: Attir Warehouse, 22-KM Ferozpur Road, Opp. Future Fashion Ltd, Choti Rohi Nala Road, Dullu Khurd, near Gajju Matta, Lahore — 0300-0328847
  • Once your parcel arrives and passes inspection, we'll process your refund, voucher, or exchange per the timelines above.

Damaged, Faulty, or Wrong Item Received

  • Report it within 5 working days of delivery, with photos.
  • We'll dispatch a replacement at no cost — the original item is collected by the same delivery rider.
  • If a replacement isn't available, you can choose an alternate item (price difference settled as above).
  • Want a return only, with no replacement? Ship it back via any courier and we'll reimburse your shipping cost and process your refund or voucher.

Post-Use Quality Issues (Color Bleeding, Shrinkage & Similar Defects)

This is separate from damaged/faulty items above — it covers manufacturing defects that only show up after you've worn or washed the item once, such as color bleeding, shrinkage, seam failure, or premature fading.

  • Claim window: 15 working days from your delivery date.
  • What we'll need: photos or video of the issue, your Order ID, and confirmation you followed the care label. We may ask you to send the item in for physical review.
  • Investigation: our QA team reviews the claim, typically within 10 working days.
  • If approved: you'll receive a replacement or Cash Voucher (your choice), and we'll reimburse your return shipping.
  • If not approved: the item is shipped back to you, and standard delivery charges apply.

Condition Requirements

  • To be eligible for a return or exchange, items must be:
  • Unworn, unwashed, unused, and undamaged
  •  Complete with original tags and packaging
  • Sent back with the special return tag still attached

All returns are inspected on arrival at our warehouse. If an item fails inspection, we'll let you know why and ship it back to you. We aren't responsible for items lost or damaged in transit when using your own chosen courier.

What's Not Eligible

  • Undergarments, socks, and innerwear
  • Fragrances and perfumes, once the box seal is broken
  • Items missing original tags, return tags, or packaging
  • Items with signs of wear, wash, alteration, odor, or damage unrelated to transit
  • Gift cards and store credit
  • Accessories & Jewelry: a shorter window of 48 hours from delivery applies

Fees & Charges

  • A PKR 250 delivery charge applies to exchange parcels on discounted items.
  • Original delivery charges are non-refundable in all cases.
  • We reserve the right to apply a small handling fee on repeated exchanges beyond the 2nd on the same order — we'll always let you know in advance.

Fair Usage

This policy is offered in good faith for genuine returns and exchanges. We reserve the right to decline a request, limit future no-questions-asked privileges, or ask for extra verification if we see signs of misuse. We'll always explain our reasoning if this happens.

Policy Updates & Contact

We may update this policy at any time. The version that applies to your order is the one published at the time of purchase. For any questions, reach out to our support team with your Order ID handy.